Are our trains going down the toilet?Posted: August 28, 2011
There’s a theory that women are an “indicator species” of how bike-friendly a city is. According to Deakin University’s Jan Garrard, “if you want to know if an urban environment supports cycling, you can forget about all the detailed ‘bikeability indexes’ — just measure the proportion of cyclists who are female”.
I reckon you can say much the same thing about public toilets and public transport. Good public transport systems have good toilets because good managers focus on the welfare of users. Maybe users who are given a good system take better care of it.
The idea that a major urban node like a rail station doesn’t have toilets for its thousands of daily users is simply appalling. We wouldn’t tolerate their absence in other public places like a school, a stadium or a mall.
What’s more basic than a call of nature? If you’re travelling by train and you’ve got infants that need to be changed, or pre-teens that have difficulty planning ahead, or you’re pregnant, or you’ve been on the turps, or you’ve got an aging bladder, or you or someone in your care is feeling sick, then having access to a toilet is a fundamental human necessity.
Even in Manhattan, one of the world’s great public transport oriented cities, a busy interchange station like Union Square, with tens of thousands of people passing through each day, does not have toilets accessible to the public. Dense nodes of human activity are the very places that should have toilets!
Fortunately we have toilets at major CBD stations in Melbourne, but most suburban stations don’t. According to Greens MP, Greg Barber, two thirds of stations in Melbourne do not have toilets for public use. Even some premium stations don’t open the toilets at all times, even when staffed. Mr Barber says there are 40 stations with more than 5,000 patrons per day that don’t have public toilets.
For example, Box Hill is the tenth busiest rail station in Melbourne with circa 10,400 users per day on average, however according to Wiki:
Despite being a Premium station, there are no public toilets within the station complex. Toilets for station patrons were originally located out in Main Street Mall, however, they have been closed permanently due to vandalism. Station patrons must now use the toilets provided by the adjoining shopping centre, which are only open during trading hours.
Lack of privacy is a disadvantage of public transport relative to the car, so managers should be working hard to minimise passengers’ fear they might be put in an embarrassing position. Passengers shouldn’t have to plan their travel around the risk of needing unscheduled toilet stops.
Why are there so few public toilets at rail stations? The former Minister for Transport in the Brumby Government said toilets at stations weren’t open “for good reasons: first of all for issues of security, and for issues of cleanliness, and the like”. I acknowledge it costs money to clean graffiti and repair vandalised fittings. It probably costs much more to keep toilets clean (and were toilets opened at stations I expect users would demand a high and costly standard of maintenance). But I reckon that’s just one of those base line costs, like safety, that just have to be accepted – it’s the price of simply being in the business.
The excuse I find really odious is that toilets should be closed to prevent druggies using them. That’s really cutting off your nose to spite your face. There are other strategies for managing this problem – the Government’s promised PSOs should help – but even if toilets are used by junkies, they should nevertheless be kept open and kept in good order so ordinary passengers aren’t punished when in extremis. Travellers will doubtless avoid using toilets frequented by addicts, but they need to know they’re there when nature calls urgently and unexpectedly.
I am of course aware of the tragic incident at Roxburgh station last week, when a woman was hit and killed by a train while attempting to go to the toilet in nearby scrubland. That was a terribly sad event but I’m not arguing, as Channel 7 seemed to, that the absence of a toilet was a direct cause of her death. I don’t think that’s either fair or logical.
In a train system where the operators think about passengers’ welfare, well maintained toilets will be available at all, or at least the great majority, of stations. To paraphrase Jane Garrard, if you want to know if a public transport system is good – if it puts the wellbeing of its users as its number one priority – then just measure the access and quality of the toilets provided for users. For that matter, sounds like it would be a good indicator of the quality of cities generally.
Update: speaking of trains and toilets – this is awful.
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